About the Role

As the Store Manager, you will oversee all retail, recycling, pick-up & delivery, and administrative functions of the Family Store and Furniture Shed. You'll ensure our store is well-presented, fully stocked, and delivering outstanding customer service, all while modelling the values and mission of The Salvation Army.

This role requires working across both the Cowra and Grenfell Family Stores which operate as mission expressions of the church, managing operations, supporting volunteers at each site, and ensuring consistency of service and presentation across locations. This role is perfect for someone who thrives in a busy, people-focused environment, enjoys building community connections, and is committed to leading with purpose.

This is a full-time permanent position. Salary is in accordance with Retail Award Level 6.

How you will make an impact

• Manage day-to-day operations, ensuring high standards of presentation, pricing, stock levels, and customer service.
• Oversee stock handling, rotation, merchandising and safe work practices.
• Implement effective marketing, promotions, and visual merchandising strategies.
• Approve price adjustments and customer discounts as required.
• Manage financial processes including cash handling, banking, and store security in line with TSA procedures.
• Coordinate with the warehouse for deliveries, pickups, and donated goods management.
• Complete administrative tasks accurately and on time, including reporting and database use.
• Ensure compliance with all Occupational Health & Safety requirements.

• Recruit, train, coach and manage a team of volunteers.
• Create a positive, inclusive and supportive team culture.
• Equip volunteers with the knowledge and support needed to succeed in their roles.
• Encourage team feedback, recognise contributions, and foster a strong sense of shared purpose.

What you will bring

• Alignment with the values and mission of The Salvation Army.
• 5+ years of retail management experience.
• Strong leadership skills, ideally with experience working with volunteers or community groups.
• Confident communication and interpersonal skills.
• Ability to multitask, prioritise and remain flexible in a busy environment.
• Experience in training, mentoring or developing staff.
• A reasonable level of physical fitness to meet the role's demands.
• Proficiency with computers, Office applications and database systems.
• Current First Aid Certificate (or willingness to obtain).
• Nationally Coordinated Criminal History Check (required).
• Current valid Driver's Licence.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

How to Apply

Click Apply Now and submit your resume and a brief cover letter outlining your experience and interest in the role.

Make a difference in your community - join us today.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.